Returns policy

Time limit

You have 30 days from the day you receive your order, or pick it up, to ask for a return.

What can be returned

Diffusers that have not been used, in their original box and with all their accessories.

Fragrances that are still sealed. For hygiene and safety reasons we cannot accept opened or used fragrances, unless they arrived faulty.

Damaged or wrong items

If your order arrived damaged, incomplete or with a product you did not order, write to us within 7 days of delivery with a photo of the product and its packaging.

We will send a replacement or refund you, whichever you prefer, at no cost to you.

How to ask for a return

Write to us with your order reference (for example, AB-M3K9Q2ZX) and tell us what you want to return and why.

We will reply with instructions to ship it back or, if you picked it up, to drop it off at the pickup point. Please do not send anything before you hear from us.

Return shipping

If the return is due to our mistake, we cover the shipping back. Otherwise you pay for it, and the original shipping is not refunded.

Refunds

Once we receive and check the product, we refund the amount to the method you paid with: card, PayPal or Zelle.

The refund goes out within 5 business days. How long it takes to show up in your account depends on your bank or on PayPal.

The processing fee charged by the payment platform is not refunded, unless the mistake was ours.

Canceling an order

As long as your order has not shipped or been picked up, you can cancel it: write to us with the reference and we will refund you as described above.

If you chose Zelle and have not sent the transfer yet, just let us know.